Support Overview
Technical Support
SAINT has a dedicated team of experts committed to providing customers with top quality support on all technical and account related questions. Technical support is available for all SAINT customers by e-mail or phone during normal hours of operation.
Online support is always available through the customer login button (located in the top right corner of this page), which provides access to the mySAINT customer site. The mySAINT site provides SAINT customers with –
- Product access
- Online Help documentation
- On demand videos
- Account management capabilities
NOTE: The mySAINT site uses Javascript and PERL script. Please ensure your browser and organization’s policy does not filter this site (e.g., “black list”); disallow Javascript; or block web pages with a .pl extension.
Certification Training
SAINT certification training provides world-class support for a world-class product. The two-day hands-on certification course, designed for system administrators and information security professionals, explores complex security issues and teaches strategies for using SAINT effectively to address those challenges. This course is given at SAINT headquarters in Bethesda, MD several times a year, as well as various other locations.